Privacy Policy JVS88 – Member Personal Data & Privacy Protection

1. Introduction & Scope of Privacy Policy

Jvs88 ("we", "Platform") values the privacy of every member and user of our services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you browse the jvs88 website, register an account, make transactions or use our mobile app.

This policy applies to all jvs88 platform users regardless of access method — whether via desktop web browser, Android app, iOS app, or any other device. By continuing to use our services after reading this policy, you are deemed to have understood and agreed to the stated terms.

2. Personal Information We Collect

Jvs88 only collects information that is genuinely necessary to provide a safe, efficient and legally compliant service. Below are the categories of information we collect and their purposes:

We do not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law. All data collection is carried out transparently and with your consent.

3. How We Use Your Personal Information

Personal information collected by jvs88 is used solely for lawful and transparent purposes. Below is a full list of how we use your data:

• Account management: Creating, verifying, and maintaining your member account, including KYC and two-factor authentication.
• Transaction processing: Processing your deposits, withdrawals, and all financial activities securely and swiftly.
• Service delivery: Ensuring all platform features, games, and betting functions work properly for you.
• Service communications: Sending important notifications related to your account, transactions, promotions, and security updates.
• Fraud detection: Monitoring suspicious activity to protect your account and the integrity of the platform.
• Legal compliance: Fulfilling obligations under the Anti-Money Laundering Act 2001 and other relevant legislation.
• Platform improvement: Analysing usage patterns to improve features, interface, and the overall performance of jvs88.
• Customer support: Handling your enquiries, complaints, and requests effectively.

4. Information Sharing & Disclosure

Jvs88 does not sell, rent or trade your personal information to any third party for marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Payment processors, banks, and digital wallet providers that assist in handling your financial transactions. They are bound by strict confidentiality agreements.
• Technology service providers: Hosting companies, gaming software providers and cybersecurity vendors that help us deliver our services. Their access is limited to only the data they need.
• Regulatory authority: Law enforcement agencies, tax authorities, or other regulatory bodies when we are legally required to do so.
• Affiliate programme partners: Limited information required for referral verification and commission payments, subject to a data protection agreement.

In all data sharing cases above, jvs88 ensures that the relevant third parties comply with data protection standards equal to or higher than those we apply ourselves. We also require them not to use your data beyond the permitted scope.

5. Cookies & Tracking Technologies

Jvs88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helping us understand how members interact with the platform — which pages are visited most, time spent, and any errors encountered. This data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings, and login details to deliver a more personalised experience.
• Analytics Cookies: Used by trusted third-party analytics tools to help us understand traffic patterns and identify improvements needed on the platform.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the jvs88 platform and your overall experience.

6. Data Security Measures

Jvs88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Among the security measures we have in place:

• End-to-end encryption: All communications between your device and jvs88 servers are protected with 256-bit SSL/TLS encryption, ensuring no third party can intercept your data.
• Layered access control: Access to the member database is restricted to authorized personnel only, with all access logged and periodically audited.
• 24/7 security monitoring: The jvs88 cybersecurity team monitors our systems around the clock to detect and respond to any threats promptly.
• Regular penetration testing: jvs88 conducts regular security testing by independent experts to identify and address any vulnerabilities before they can be exploited.
• Secure data backup: Your data is regularly backed up to a secure, separate location to ensure data availability even in the event of an unexpected incident.
• Two-factor authentication (2FA): jvs88 offers 2FA for all member accounts as an additional layer of protection against unauthorised access.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal information that jvs88 holds about you:

• Right to Access: You have the right to request a copy of all personal information we hold about you. Requests will be processed within 21 business days.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction and we will update it promptly.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, for example while a dispute about data accuracy is being resolved.
• Right to Object: You have the right to object to the processing of your information for specific purposes such as direct marketing.
• Right to Withdraw Consent: You may withdraw consent you have previously given at any time, though this may affect your ability to use certain jvs88 services.

To exercise any of the above rights, please contact the jvs88 support team via Live Chat or our official communication channels. We will respond to all valid requests within the timeframe required by law.

8. Data Retention & Storage Periods

Jvs88 retains your personal information only for as long as it is needed for the purposes stated in this policy or as required by applicable law. Below are our data retention guidelines:

• Active account information: Retained for the duration your account remains active and used by us to provide ongoing services to you.
• Financial transaction records: Retained for at least 7 years after a transaction occurs, in line with Malaysia's financial and tax regulatory requirements.
• Support communication logs: Retained for 3 years for reference purposes and resolution of any disputes that may arise in the future.
• Security log data: Retained for 12 months for digital forensics and security incident investigation purposes.
• Closed accounts: Basic information is retained for 5 years after account closure for legal compliance purposes, after which data will be anonymised or securely deleted.

Once the retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered or accessed by any party.

9. Changes to This Privacy Policy

Jvs88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features introduced. We encourage you to review this policy periodically.

When there are significant changes to this policy, jvs88 will notify you via:

• A clear notice on the platform's home page or upon login.
• Notification email to the address registered on your account.
• Update the "Last Updated" date at the top of this document.

Your continued use of the jvs88 platform after any changes are published constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before those changes take full effect.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how jvs88 handles your personal information, our team is ready to assist you through various support channels available 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the jvs88 platform or our mobile app — the fastest way to get an immediate response.
• Telegram: Reach our support agents via the official jvs88 Telegram channel.
• WhatsApp: Instant messaging channel for privacy and data security enquiries.
• Email: [email protected]

For specific enquiries regarding your data privacy rights — such as requests for access, correction or deletion of data — please clearly state the purpose of your request and provide the required identity verification information so we can process your request securely and promptly.